Basic Emergency Communications Dispatcher Skill Certificate
Program Overview
Skills Certificates provide training for entry-level positions and are designed to prepare students to take state, national and/or industry-recognized certifications or licensing exams. While our certificate does not lead to any regulatory-required certification it does prepare candidates for the mental, emotional, and technical skills necessary to qualify and succeed in a career in public safety dispatching. Dispatchers are in high demand region wide, due primarily to the rapid turn-over of fresh hires not prepared to face those critical situational needs. View the Certificate flyer!
Program Mission
Throughout the course, students will study a variety of topics, including communication skills, call-taking procedures, dispatching techniques, emergency response protocols, and computer-aided dispatch systems. The program is designed to be comprehensive, covering both the theoretical and practical aspects of the field.
Outcomes
Upon completion of the program students will have a thorough understanding of the role of a dispatcher, be able to demonstrate critical thinking and problem-solving skills, as well as effective communication and interpersonal skills.
This course will identify and specify the training necessary for entry-level public safety dispatchers who have no prior training or limited experience in dispatching. Issues addressed will consist of knowledge and skills necessary for dispatchers to meet minimum performance standards for entry level positions. Students will be introduced to the criminal justice system, the laws as they pertain to dispatchers and public safety, communication theory, telephone procedures, radio procedures, resource and referral services, critical incidents, and stress and mental health management.
AAS in Criminal Justice Degree Program
View details about the AAS in Criminal Justice Degree Program.
For More Information
Dave Sexton, M.A.
775.327.2265
david.sexton@gbcnv.edu
For More Information Contact
Dave Sexton
775.327.2265
david.sexton@gbcnv.edu
Learn more about GBC
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